Terms & Conditions

We are Aspire2 Mobility Ltd.
Registered in England & Wales. Company No. 13289593

Our registered office:
Aspire2 Mobility Ltd.
40 Melton Road [First Floor]

Max Wealth Accountants

Oakham, England

LE15 6AY

 

For Customer Services please email cs@aspire2.co.uk, or call 01572 755204.

 

We Accept the Following Forms of Payment

Aspire2 Mobility Ltd. accept Cash, Cheques & Bacs payments, Sage Pay, PayPal, Visa, Visa Debit, Master Card, and most other popular cards except American express. We can only accept international orders paid by Bacs, Swift, PayPal  PayPal invoice or fully verified card payment by SagePay invoice (No goods will be despatched until Cheques are cleared or direct bank payments are received into our bank)

Credit Card Security

Purchasing items from Aspire2 Mobility Ltd. is 100% safe and secure. Aspire2 Mobility Ltd. never stores any of your credit / debit card details.

Making A Purchase

We endeavour to process all orders within one full working day and have your product delivered to you in a box (kerbside) within 7 days depending stock availability we are always happy  check availability before you make your purchase. Engineer delivery can take 7 – 14 days and all deliveries are subject to availability. Please call in advance of purchase if you have any delivery restrictions. International orders will take longer to ship as we use our local international shippers we request a quotation based on the weight of the product and the destination postcode for each order individually and confirm shipping details with the purchaser before we process the order.

All orders must have a landline telephone number for the delivery destination.

 

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock.

Our inability to obtain secure address & postcode verified card payment authorisation for your payment.

The identification of a pricing or product description error.

Non-return of VAT Exemption Declaration or the VAT is paid.

No contact phone number valid to a delivery address

Goods bought outside of UK

In advance of placing order we require:

  • Full payment of goods via PayPal or Bacs transfer, we do not accept credit or debit cards.
  • Full Billing address
  • Full Delivery address, Phone number and email address

Guarantee

The majority of our products are guaranteed for twelve months by the manufacturer from the date of purchase. Scooters and Recliner chairs have a two-year manufacturer warranty. This includes replacement part and/or electrical components within the two years for free. This does not cover an engineer call out or the labour to resolve issues.

Recommended additional purchase upgrades include:

  • “Warranty Call out” please see our Warranty Call Out Charge
  • Parts beyond the 2-year free warranty please see Extended Warranty Cover

 

For items purchased outside of mainland UK, we can provide a return to base warranty at our discretion and at your cost. If any problems are experienced with the product(s) overseas, please contact our Sales Team on 01572 755204 or alternatively you can always email us sales@oakhammobility.co.uk

Guarantee won’t cover:

Evidence of product abuse, misuse.

When the product has not been properly maintained in accordance with care instructions

When the product is in an unsanitary condition (for example, caused by pets). We reserve the right to refuse to collect and/or dispose of any unsanitary product

If the product has been exported/used outside of Great Britain

Hire cost of replacement products

Order Cancellation

  • You are entitled to cancel your order, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation. Please see returns policy for further details
  • If an order is cancelled by you before the goods are received, but have been processed by Aspire2 Mobility Ltd., we reserve the right to charge any costs incurred (by Aspire2 Mobility Ltd.)

Collection Information

If it is convenient for you to collect your purchase from our shop, please do contact us so we can facilitate this. To collect your purchase, we must see photo ID, and proof of billing address such as a utility bill (not a mobile phone bill) before releasing the product to you. We do not accept 3rd party collections, i.e. Couriers

Delivery Information

All prices include free delivery within mainland UK.

Some products (for example mobility scooters, riser/recliner chairs and electric beds) require installation by one of our Mobility Technicians to ensure that you gain the maximum benefit from your product(s). Where this is the case, delivery will be actioned by an Aspire2 Mobility Ltd. Agent, usually within 7 days.

Further Terms applicable to Scooters, Recliner Chairs and Beds

Goods can only be delivered to card holders billing address.

Recipient must provide proof of address and photo ID at the time of delivery, failure to provide this will result in products being retained and returned to store and additional delivery costs will be incurred.

Standard Courier Delivery

You can have your purchase delivered by a courier, on a standard pallet delivery FREE to any UK mainland address. (this is usually by TNT and on large items like scooters & riser chairs this will be to the nearest kerbside to your property as the vans do not always have pallet trucks to move the heavy item into your property. The courier will drop off the equipment in a box and it will be up to you to unpack and assemble your purchase.

White Glove Delivery

We recommend you upgrade to the white glove delivery if you need any assistance to assemble your purchase. For additional fee our engineers can unpack the item and, in the case of mobility scooters and wheelchairs etc., show you how to use it. Half price engineer delivery is available within a 30-mile radius of our showrooms. Please call to confirm before you purchase.

Delivery times are estimates only and no guarantee can be made unless in exceptional circumstances and it is approved by a member of our Sales Team. Where we have available stock, we will do our utmost to provide next day delivery. If you do require next day delivery, please contact our Sales Team directly on 01572 755204 for this service and this can be arranged for you at an additional cost.

Damage

It is your responsibility to ensure the Mobility Technician has clear and unimpeded access to effect delivery and installation. Aspire2 Mobility Ltd. will not be held responsible for any failure to deliver if this is prevented due to matters beyond our control, for any damage howsoever caused, to any product or premises due to inadequate access.

Goods damaged in transit must be reported immediately by signing the delivery note ‘damaged on arrival’ and informing the company within 48 hours. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘damaged on arrival’ the seller cannot be held responsible for damages.

Tax Charges

All prices shown are excluding VAT. If no VAT Exemption Declaration form is received, VAT will be charged separately. No item purchased will be dispatched until either a valid VAT Exemption Declaration is received or the VAT is paid.

Returns Policy

We want you to be happy with your purchase. If you’re not, just return the item with proof of purchase and we’ll exchange or refund it. Your statutory rights are not affected in any way at Aspire2 Mobility Ltd. as we offer a 14 Calendar Day cooling off period in which customers can inspect the goods and determine suitability.

To exercise this right, you must notify us initially by Telephone & in writing or by email to:

Aspire2 Mobility Ltd.

30 Pillings Road,

Oakham,

Rutland,

LE15 6QF

sales@aspire2.co.uk

01572 755204

When you have notified us of your request to return, we will then confirm how this will be actioned and of the costs involved.

The goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods.

All return carriage fees must be paid prior to goods being returned. Alternatively, Customers can return their orders themselves to our store at their own cost.

On return we will proceed with the Refund or exchange in line with the below refund policy.

Non-Returnable Goods

Bespoke goods and Goods that are affected by Health and Safety Standards include:

Power chairs

Recliner chairs

Incontinence products

Bath lifts

All returns must comply with the below so that they can be processed:

A copy of receipt or delivery note included with product

A brief written reason for return (if not returning product in person)

Unless faulty, product is returned in a resaleable condition. We’d expect this to mean that you’ve kept all original packaging and labels, and that it’s undamaged and unused.

If products are not returned in their original condition on return, Aspire2 Mobility Ltd. reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour, re-packaging, 10% restocking fee and any subsequent loss to Aspire2 Mobility Ltd.. Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 14 days and agree to pay our costs (this will be confirmed beforehand), we will send a Mobility Technician to your premises to collect the goods at a convenient time. This will be at a cost of between £98 – £198.00 depending upon your location from our store and will be within 14 days of receipt of confirmation of your return request.

Refund Policy

  • Subject to the above terms, refunds will be processed for reimbursement no later than 14 days after the day we receive back from you any goods supplied.
  • Where a product has been made to measure, or personalised for you, unless faulty, we’re unable to refund or offer an exchange.
  • We will not refund supplementary costs such as engineer delivery costs.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • Administration Charges will apply to returned products as well as a restocking fee of 10% of product value. Administration charges for a Scooter are £50.00 with Recliner Chair (non-bespoke) £50.00
  • We will refund in the original payment method used to purchase.

Reaching Us

If you need to reach us, please email us on sales@aspire2.co.uk, alternatively, you can call on 01572 755204, or write to us at Aspire2 Mobility Ltd., 30 Pillings Road, Oakham, LE15 6QF.

 

MBL Regulatory Statement

Aspire2 Mobility Ltd. 30 Pillings Road, Oakham, LE15 6QF is an appointed representative of Mark Bates Limited of Premier House, Londonthorpe Road, Grantham, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.